Shipping Policy – Nemo Hoodie
At Nemo Hoodie, we want you to enjoy your new hoodie, t-shirt, or cap as soon as possible. Our goal is to provide a seamless and reliable shipping experience. Below you’ll find the details of our shipping policy.
Processing Time
All orders are processed within 1-2 business days (Monday to Friday, excluding holidays). Once your order is placed, our team works quickly to prepare it for shipment. You will receive an email notification with tracking details once your order has shipped.
Shipping Rates & Delivery Times
We offer several shipping options to ensure that your order arrives in a timely manner. Shipping rates and delivery times are calculated based on your location and the shipping method selected at checkout.
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Standard Shipping (US):
Estimated delivery time: 5-7 business days
Shipping cost: $5.99 (free for orders over $50) -
Expedited Shipping (US):
Estimated delivery time: 2-3 business days
Shipping cost: $12.99 -
International Shipping:
We currently offer international shipping to select countries. Shipping costs and delivery times for international orders vary based on location. Please contact us at [email protected] if you have questions regarding international shipping to your country.
Note: Delivery times are estimates and may vary due to factors such as weather, holidays, and shipping carrier delays. We are not responsible for delays caused by the shipping carrier once the package is in transit.
Order Tracking
Once your order has shipped, you will receive an email with a tracking number and a link to track your package. You can check the status of your order at any time via the tracking link provided.
Shipping Address
Please ensure that your shipping address is accurate and complete when placing your order. We are not responsible for lost or delayed packages due to incorrect or incomplete address information.
P.O. Boxes and APO/FPO Addresses
We are happy to ship to P.O. Boxes and APO/FPO addresses within the United States. However, please note that delivery times may be longer for these types of addresses.
Order Issues
If there are any issues with your order (such as missing items, damaged products, or shipping delays), please reach out to our customer service team at [email protected]. We will work to resolve any issues as quickly as possible.
Return Shipping
If you need to return or exchange an item, please refer to our Return & Exchange Policy for full details on how to initiate a return. Return shipping costs are the responsibility of the customer unless the item is defective or we made an error in processing your order.
Contact Us
If you have any questions regarding our shipping policy or need assistance with your order, please don’t hesitate to contact us:
Email: [email protected]
Phone: (Please add phone number if available)
Address: 451 D Street Suite 707, Boston, MA 02210, United States
Thank you for choosing Nemo Hoodie. We appreciate your business and are here to help with any shipping-related questions you may have!