Return and Refund Policy – Nemo Hoodie

At Nemo Hoodie, we want you to be completely satisfied with your purchase. If for any reason you’re not happy with your order, we’re here to help. Please take a moment to read our return and refund policy below to understand how we handle returns, exchanges, and refunds.

Returns

We accept returns on all eligible items within 30 days from the date of purchase. To be eligible for a return, your item must be:

  • Unworn, unused, and in the same condition that you received it.
  • In its original packaging with all tags attached.
  • Not marked as final sale (items marked as final sale are not eligible for return or exchange).

How to Return an Item

To initiate a return, please follow these steps:

  1. Contact Us: Email us at [email protected] with your order number and the reason for your return. We will provide you with a return authorization (RA) number and return shipping instructions.

  2. Pack the Item: Ensure that the item(s) you are returning are securely packed in the original packaging (if possible) and include all original tags, accessories, and paperwork.

  3. Ship the Item: Once you receive the return instructions, send your return to the address below. You are responsible for the return shipping costs unless the return is due to an error on our part (e.g., incorrect or defective item).

    Return Address:
    Nemo Hoodie
    2449 Olde Savannah Cove,
    Suwanee, GA 30024,
    United States

Please note: We recommend using a trackable shipping service or purchasing shipping insurance for returns. We cannot guarantee that we will receive your returned item if it’s lost in transit.

Exchanges

We currently do not offer direct exchanges. If you would like to exchange an item, please return the original item for a refund and place a new order for the desired item.

Refunds

Once we receive your return and inspect the item, we will process your refund. Refunds will be issued to the original payment method used for the purchase.

  • Processing Time: Once we approve your return, please allow 5-7 business days for the refund to be processed. It may take longer depending on your payment method or financial institution.

  • Restocking Fee: In some cases, we may charge a 15% restocking fee for returned items that are not in new, resellable condition. This fee will be deducted from your refund.

Non-Returnable Items

The following items are not eligible for return or refund:

  • Sale items or items marked as Final Sale
  • Gift cards
  • Items that have been worn, washed, or damaged

Damaged or Defective Items

If you received a damaged or defective item, please contact us immediately at [email protected]. We will arrange a replacement or refund at no extra cost to you. Be sure to include photos of the damage or defect in your email to help us resolve the issue more efficiently.

Late or Missing Refunds

If you haven’t received your refund after the processing time has passed, please first check your bank or credit card statement, as it may take a few additional days for the refund to show up in your account. If the refund still hasn’t been posted, please contact us at [email protected].

Contact Us

If you have any questions or need assistance with your return or refund, please feel free to contact us:

  • Email: [email protected]
  • Phone: (Please include your phone number if available)
  • Address: 451 D Street Suite 707, Boston, MA 02210, United States

Thank you for shopping at Nemo Hoodie! We appreciate your business and are committed to ensuring your satisfaction with every purchase.